Your First 90 Days as a PA: What New Starters Actually Experience

Starting a new job unsettles anyone. Starting one where you'll be supporting a real person, in their own home, can feel like a lot before you've even begun. So here's an honest account of what your first three months as a personal assistant with us actually look like, week by week, so you know what's coming.

Nobody expects you to have it all figured out on day one. What follows is a learning curve, and we've built the whole thing around that.

Weeks one to two: getting your bearings

Your first days are about people and paperwork, in that order. You'll get your contract sorted, a permanent one, with holiday pay, sick pay and a pension. That matters, because it means you can settle in without wondering whether next week's hours will appear.

Then you start learning about the one person you'll support. Under the HCD Model, they and their family chose you, so you're not walking into a rota of strangers. It's one relationship, built slowly. You'll read their care plan, hear what a good day looks like for them, and begin training that's tailored specifically to them and delivered to CIW standards. Not a set of generic modules, but the real detail of this person's life and needs.

The wobble around weeks two to four

Here's the part most new starters don't get told about, so we'll say it plainly. Somewhere around week two or three, a lot of people have a wobble.

You've met the person, the training is coming thick and fast, and it suddenly feels like there's a great deal to remember. You might drive home one evening wondering whether you're cut out for it. That feeling is normal, and it isn't a sign you've made a mistake.

If clinical tasks are part of the support, our nurses train you, formally assess your competency, and stay involved afterwards. You don't get handed something complicated and left to sink or swim. You are never the most qualified person responsible for a clinical decision. When you're unsure, there is always someone above you to ask, and asking is exactly what you're supposed to do.

What support looks like when it's hard

Support isn't a leaflet you're handed on day one and never see again. It's a phone number that gets answered. It's a nurse who checks how you're getting on, and not only whether the task was completed. It's the honest conversation where you say "I'm not confident with this yet" and the answer is "right, let's work on it together".

Because you support one person consistently, your confidence builds in a way it never could if you were rushed between different homes. You learn their routines. You notice small changes. You start to anticipate rather than react. That takes time and consistency, and both are built into how we work.

Month three: it becomes a relationship

By the time you reach your third month, something has usually shifted. The tasks that felt daunting are second nature. You know this person, their preferences, their sense of humour, the things that make their day better. They know you, and they trust you.

That's the point of all of it: a genuine working relationship where you're a steady, familiar presence in someone's life. New starters often tell us this is the moment the job clicks, when it stops being "the new role" and starts being simply what you do.

If you're weighing this up and wondering whether your background is right, plenty of our best PAs came from retail, hospitality and service work. You can read more about that in making the change to becoming a PA, and about how pay, training and progression work in pay, training and progression.

Have a question first? Just ask

Nobody expects you to commit before you understand what you're saying yes to. If you'd like to talk it through, use our contact form or call us on 0345 061 9000. Ask us anything, including the awkward questions. We'd rather you started well-informed.

Ready to see where you'd fit? View our current opportunities on the careers page.