Your Care, Your Way: Delivered with Expertise Across North Wales
At HomeCare Direct Wales, we believe that care works best when it's personal, consistent, and built around the people who know you best. We're part of the established HomeCare Direct Family, but we operate with a clear focus on delivering nurse-led, community-based care here in North Wales.
Our Mission
To support individuals through personalised, respectful, and inclusive care, designed and delivered in partnership with them and their families.
Our Vision
To enable people to live full and meaningful lives at home, with complete choice and control over the support they receive.
Our Values
Respect
For every individual, their voice, and their rights.
Dignity
Supporting each person the way we’d want our family to be supported.
Inclusivity
Celebrating uniqueness in every support plan.
Transparency
Open communication at all times.
Empathy
Walking alongside our clients with genuine understanding.
Passion
Delivering quality support as our true vocation.
Learning
Continuous improvement to elevate standards and experience.
Community
Rooted in the places we serve — local people supporting local people.
What Makes Us Different?
We're not a traditional care agency. We're a provider that puts people in control.
- You choose who supports you - including friends, family members, or local professionals.
- We handle the rest - recruitment, training, payroll, and ongoing nurse-led supervision.
- You stay in charge - shaping your care around your own routines, goals, and independence.
- We are registered with and regulated by Care Inspectorate Wales (CIW), ensuring the highest standards of care.
We call this approach Nurse-Led, Client-Centred Care.
Our CIW Registration
Care Inspectorate Wales (CIW) is the independent regulator of social care services in Wales. All domiciliary care services must be registered with CIW and are regularly inspected to ensure they meet required standards of care, safety, and governance.
What this means for you:
- We are registered and regulated by Care Inspectorate Wales
- Our service is subject to regular inspection and monitoring
- We must meet national standards for care, safety, and governance
- Our inspection reports and ratings are publicly available
Inspection ratings and reports are published by Care Inspectorate Wales and reflect their independent assessment of our service.
We're Part of the HomeCare Direct Family
HomeCare Direct has spent over 20 years helping people take charge of their care, across England. In North Wales, we build on that legacy — working side by side with families and professionals to deliver support plans that feel personal, practical, and right for everyday life.
Want to Learn More?
Whether you're looking for care or want to work in care, we're here to help. Call our Wrexham team, visit our office, or book a free consultation online.
Book a Free Consultation